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Covid-19/Coronavirus Update

Due to the ongoing pandemic, Home-Options partners are operating with reduced staffing levels and are having to make alternative arangements. This will have an impact upon the services the we are able to offer at this present time.

Housing Register Applications

Due to staffing issues as a result of Covid-19, there is likely to be delays in processing housing applications at this time. Unless your housing need is urgent, there is likely to be a delay in registering your application.

Please:

  • complete your application in the usual way. We will be monitoring applications to pick out those which are urgent
  • do not contact us to ask about progress with your application. If we have any queries, we will contact you.

Erewash Applicants
 
Applicants for accommodation in Erewash are asked not to apply at this time because the local Home-Options team can only currently deal with priority applications
 
If you are applying because you are leaving hospital and cannot return to your home, you are fleeing domestic abuse or you are threatened with homelessness, please complete the online form in the usual way. If you are not in one of these priority groups, we resectfully ask that you do not submit your application as we cannot process it at this time.

Allocations

The approach differes between landlords. Some are still advertising properties and processing shortlists. The majority will proceed with up to offer stage but will not arange viewing and sign-up until current travel restrictions are lifted. Some are continuing with tenancy sign-ups but with additional measures in place to protect staff and customers.

Government advice is, at the time of writing, that moving home is discouraged, but the situation may undoubtedly change as things develop. If you have been offered a property, the landlord will be in touch to advise you what their approach is.

Contacting Home-Options

All public offices are how closed. If you need to contact your local Home-Options team, please only do so if it is urgent, using the contact details here: Contact page.

If possible, please use email rather than the phone. Home-Options staff are being seconded to help with the emergency response to Covid-19, so please understand that we cannot necessarily provide the same level of service as normal.

Further Advice

Further advice on Coronavirus and how it can impact upon your housing issues can be found here: https://england.shelter.org.uk/housing_advice/coronavirus.

Derbyshire County Council are leading the response to Coronavirus in Derbyshire. You can find more information on the Coronavirus page on their website.

If you know anyone who wants to offer help or where there may be requests for assistance, Derbyshire County Council have set up the following email addresses for the Community Response Hub:

help.needed@derbyshire.gov.uk
help.offered@derbyshire.gov.uk