Home-Options Website - Change to the Login Process

We have changed the way you log in to make it more secure - you are now required to log in with a password. If you have not yet set up a password please follow the instructions shown below.

1. Click 'Sign in' to start and you'll see this on the following page:

The image shows the 'Login to your account' page on the Home-Options website. There is a dropdown list button to choose the Home-Options partner, and spaces to enter your Home-Options reference number and a password. There are links below if you have forgotten your password or if you are already registered but don't have a password.

2. Click on "Already registered, but don't have a password?".

3. Enter your Home-Options partner, reference number and date of birth:

The image shows the 'Reset Your Password' page on the Home-Options website. There is a dropdown button to choose your Home-Options partner and space to enter your Home-Options reference number. There are additional spaces to enter your day and year of birth, with a dropdown button for the month.

Use the 'Partner' dropdown button to select the first part of your Home-Options reference number, with just the numbers in the 'Enter Number' field. For example:

The image shows the 'Create Your Account' page on the Home-Options website. The dropdown button shows 'DDDC' has been chosen as the Home Options partner. '007' has been entered as the numbewr part of the applicant's Home-Options reference number.

4. Choose two security questions from the drop down lists and put in your answers:

The image shows the 'create your account' page on the Home-Options website. There are two dropdown buttons - Question 1 and Question 2 - which show lists of questions, with spaces for your answers.

5. Answer the security questions to make sure they're correct:

The image shows the 'Answer Your Security Questions'' page. It shows the two questions chosen by the applicant and has space for them to enter their answers, and a 'Check Answer' button.

6. Reset your password. You will need a password that is at least 8 characters long, has at least one number, uppercase (captial) letter and a lowercase letter:

The image shows the 'Reset Password' page. It has two spaces for you to enter and to confirm your password. Passwords must be at least 8 characters long, with one letter, upper case (captial) letter and lowercase letter. The is a 'Reset password' button to complete the process.

7. Click 'Reset Password' to finish. You will see confirmation that your password has been reset.

The image shows a pop-up box that states 'Your password has been reset' and 'You can now login'. There is an 'OK' button to close it.

 

If at any time you forget or need to reset your password, click on the "Forgotten your password?" link shown in the first image above. This will ask you for your partner, Home-Options number and date of birth as above, but also the answers to the security questions you previously set up before you can reset your password.

If you have forgotten the answers to your security questions please contact the Home-Options partner with whom you are registered. Contact details can be found on our Contacts page.