Making your bids by Telephone (image of telephone)
1 To begin making your bids dial: 0845 203 1888
2 You will hear: “Welcome to the Home-Options property line. Please enter the number section of your application number.”
3 You should now enter the numerical part of your Home-Options number only. Once you have entered the correct number you will hear: “Thank you. Please enter the day number of your birth date.”
4 You should now enter the day number of your date of birth. Please remember to put the leading zero (0) in if it is a single number. For example, if your date of birth is 16/04/1970 type in 16, if your date of birth is 08/01/1958 type in 08. Once you have entered the correct number your will hear: “Thank you. Please enter the property application number for your first bid.”
5 Enter the three digits of the property reference number. Once you have entered the correct number you will hear: “Thank you. If you would like to add an additional bid, press one, or press two to complete your bids.”
6 If you have pressed one you will hear: “Thank you. Please enter the property reference number for your second bid, or press the star key to complete your bidding.”
7 Enter the three digits of the second property reference number. Once you have entered the correct number you will hear: “Thank you. If you would like to add an additional bid, press one, or press two to complete your bids.”
8 If you have pressed one you will hear: “Thank you. Please enter the property reference number for your third bid, or press the star key to complete your bidding.”
9 Enter the three digits of the third property reference number. Once you have entered the correct number or if you pressed the star key previously you will hear: “Thank you for bidding.”
If you have made errors you will hear instructions as follows:
10 If you have made an error with your Home-Options number; you will hear: “I’m sorry, the reference number you have entered is not recognised. Please try again.”
In this case, re-enter your number carefully making sure the number is correct
11 Enter your Home-Options number again, making sure that you are only entering the number part of your reference number. If you get your Home-Options number wrong a second time you will hear: “I’m sorry, the reference number you have entered is not found. Please check with your council or housing association and call again.”
You can also bid on our website: www.Home-Options.org